Some riders…

For various reasons, I found myself in need of taking advantage of the Call-and-Ride service that RTD offers on a regular basis from the Federal Center Station to home today. Nothing major, just a matter of inconvenient timing and ridiculous heat outside.

Having boarded the vehicle, I spent a few minutes chatting with the only other passenger, who advised me that the bar-and-grill place I mentioned to the driver as a landmark "used to have a great burger-fries-and-a-beer" deal. He didn't strike me as an unpleasant fellow.

That made his parting shot at the driver all the more surprising. He wasn't particularly aggressive about it or anything, but (as I submitted to the RTD customer feedback site)…

[The driver] was told by a fellow rider that his attitude was not good, and that customer service was lacking. While I cannot vouch for the time before I was on the vehicle, at no time after I'd boarded did I see any evidence of either.

 It took both myself and the driver by surprise:

[The driver], when faced with the accusation, behaved quite professionally, and even after the other passenger had gotten off at their destination, he handled it calmly and professionally.

Now, maybe something happened before I got on. Obviously, I have no way of knowing. But the driver was unfailingly polite in my presence, so I can't imagine what what the other passenger was thinking.

Still, in all fairness, I felt I had to weigh in.